We, Symbo India Insurance Broking Limited (Formerly known as TransAsia Composite Insurance Broking Limited), owner of this site, www.symboinsurance.com notify you as a user about practices that we have adopted for collection of information on our website or our behalf. The information mentioned will be treated as this policy.
This policy is subject to the terms and conditions of this site.
If need be, you are authorised to access the personal information, which we have collected about you. To do so, you can contact us using the contact details provided in the 'Contact us' section of the website or email at firstname.lastname@example.org. However, such a request will be processed with the local laws applicable in your jurisdiction wherein some fees will be charged as per the amount spent to meet your request. Also, as per the local law applicable, you are authorised to object to any procedure that is likely to cause you concerns. You can also endorse, erase, obstruct or destroy the information about you that you think is inaccurate. After your consent, we may use some of your data for marketing purposes.
More information on the use of your information for marketing and how you can set your preferences is provided in the section below.
Information on the Website
The information collected on this website can be categorised into two parts:
- Personal information that you provide voluntarily
Symbo Insurance may gather personal information that you choose to provide us with using different sections of our or our official partners to help us serve you better. The information collected depends on the way in which you choose to use our services or this website. All the information will be stored on our server. Your details voluntarily provided may be collected while you register on our portal, subscribe to our blog, fill out a form, participate in activities hosted by us or use services provided by us. However, you can choose not to share any of these details and make use of some free services provided on our website.
- When you request assistance or more information related to a product
If you request for our help through any section on our site then, we may collect your personal information through chat, e-mail or telephone which may override your NDNC registration. This is to identify you as a user or prospective or existing customer.
- When you buy a policy from us or request a quote
If you register with us using our MyAccount section or request a quote for one of the products, we may collect information like your name, age, mobile number, e-mail id, residential area, your occupation, annual income and other such details, which may be required to process your request.
If you decide to buy the policy from us, then we may collect the mandatory information required to finalise the quote and process your policy issuance.
Your personal information may be used for suggesting other products which might be of relevance, process your claims or manage your relationship with us.
- When you comment
The comment section on our website is powered by Facebook. Thus, only Facebook users will be able to comment on our site after they log into their account. The information displayed and collected will be as per the plugin instructions and will be visible to the public under the Facebook username.
- Information gathered by us basis your navigation
When you use our website, we may choose to collect your data through the standard medium like cookies used for receiving user information.
- Navigation and Cookies
As a standard practice across the industry, we may use the website cookies. As described above, these are shared between the browser and a site. The presence of cookies ensures a faster browsing experience to you as a user. The information that you have stored previously while using the browser may be stored as a cookie. However, it cannot read the information on the hard disk.
Cookies are of three kinds:
- a. Session cookies: These are stored temporarily on your desktop or laptop during your browsing session. However, these are deleted as soon as your browser is shut, and no data is stored. An anonymous session ID is created, which facilitates a seamless browsing experience wherein you do not have to log into each page.
- b. Persistent cookies: These are stored on your computer as a file. It is saved on your desktop and laptop even when you close the browser. The website which creates this type of cookies can access it and read it when you re-visit the site.
- c. First-party cookies: These store your choices related to a particular site. The computer’s hard drive and the server are where this type of cookies are saved. These cookies are only used so you can enjoy a personalised experience.
Apart from these cookies mentioned above, we do not use any other cookie.
Use of the cookies
- a. Where it is mandatory
While you browse the site, some cookies are essential for you to navigate and use the website’s features for secure access. You may not be able to log into your account or obtain quotes without cookies. The mandatory cookies are never used for marketing purposes.
- b. Where it improves the performance
This is to track the frequently visited places of the user and the error messages they receive from websites. These help us record the number of users visiting our site and enhance the performance of the website. However, no information is tracked using these cookies.
- c. Where it improves functionality
Using these cookies, we store your preferences like your language, area and other such details to improve the functionality and features. With these cookies, we may also remember your login credentials so you can save time when logging in repetitively. Through this, we will also store your text size preference, font type and other customisation settings you have possibly made. This may be used while you comment on the article. These are again not used for advertisements. In case you want to turn off cookies, please visit this website.
- Using Google Analytics
We use Google Analytics to analyse your behaviour on our site. For more details on information which can be obtained using analytics, please refer the Google code site.
- Other Sources
As soon as you provide your personal details like your mobile number using any section of the website; it is captured in the Salesforce and an auto call provision is made for faster service. This is only to ensure that you the right help at a decent speed.
- Information related to your employment
We may offer career opportunities and different positions to apply for it you may have to share your application form using this site. We will use and transfer information in such case for background check and evaluation of your qualification. Also, we may transfer your information to other employees of this organisation or sister companies for consideration of your application.
- Transfer of Information
- - For policy issuance
We may transfer some of your information for policy issuance and underwriting.
- - Point of sales and services
If we contact some company to operate on our behalf in such cases, we may transfer your information to them. The use of this information will be limited to the purpose of Symbo Insurance.
- - Transfer of Business
While developing our business, we might purchase or sell some assets. In such cases, as a business transfer asset, some information related to you may get transferred.
- - Legal
We retain the right to share your personal information without any notice in matters like:
- a. Protection and defence or your rights or rights or the user, our employees, users of our site and the general public.
- b. Revising the terms and conditions applicable to the use of this website.
- c. Processing claims that breach the third-party laws and are required for legal proceedings.
- - Employees with country and abroad
We will share your information with our staff in the country and abroad to process your information on our behalf. The use of this information will be restricted to:
- a. Marketing
- b. Legal
- c. HR handling
- d. If intervention of technology is required, then the IT team
- e. Relevant businesses
The information transferred overseas will also be restricted for the purpose mentioned above.
- - For policy issuance
Use of the information for Marketing
If you have granted us consent, then, we may use your information for marketing our different insurance products through the post, email, mobile or other means.
Update of Your Information
It is of prime importance that the information we have about you is accurate, complete and up-to-date. Thus, we request you to update us if there is any change that needs to be registered concerning your personal information.
If you wish to connect with us using our comment section then, please ensure that it is:
- - Genuine
- - Accurate
- - Following the law (non-abusive, inflammatory or of such type)
- - Non-plagiarised
Security of your Information
We ensure that we have taken all possible measures to ensure that the personal information that you have provided, or we have maintained is safe from unauthorised use of this data. However, we do not guarantee the security of our data systems as no system is impenetrable. We request you to maintain some private information confidential like the password of your MyAccount or any login details. If you suspect vulnerability of your data, please feel free to inform us.
You may choose to opt out of our marketing services by using the unsubscribe button in the email, talking to one of our executives or using the Contact Us section mentioned at the end of this policy. Once done, you will not receive any update of our promotional offers or offerings in general from us.
Update of the Policy
Symbo India Insurance Broking Private Limited.
(Formerly known as Symbo India Insurance Broking Limited)
A composite insurance broker since 1994.
Registered Address: D-310, Kanakia Zillion, LBS Marg, CST Junction Road, Kurla West, Mumbai - 400070.
CIN : U65990MH1994PTC082324
IRDA Broker Registration No. 151
Valid from 22/04/2018 to 21/04/2021
Principal officer: Anik Jain (Contact: +91 22 62432400)